Lectures
- The Art of Persuasion
This lecture explains some of the tools and techniques for persuading others to your point of view. The emphasis is on a softer approach for achieving your goals.
- Communication Skills
This lecture explains some of the blocks to communication and how to avoid them. Emphasis is on how to effectively advocate your position while inviting others to share their opinions
- Dealing with Challenging Customers
This lecture provides information on how to effectively deal with even your most challenging customers to turn a negative interaction into a positive one.
- Effective Meetings
This lecture covers the elements of an effective meeting, how to lay the groundwork for an effective meeting, how to conduct the meeting, handling different personalities, identifying and documenting agreements and tasks and how to follow up.
- Negotiation Skills
This lecture explains how to set goals, plan and implement a practical and ethical approach to achieving your goals in a negotiation.
- Quality Customer Service
This lecture provides instruction in how to effectively and consistently provide excellent service interactions to your clients to improve customer loyalty and satisfaction.
- Self-Empowerment- Taking Charge of Your Life and Career
This lecture begins with an explanation of the brain chemistry involved in the “fight or flight” response and continues with tools for dealing with stress and perceived inequality.
- Telephone Etiquette
Provides participants with knowledge and skills for opening a call, managing the conversation, monogramming the call and summarizing and closing.
The duration of all lectures is 2 to 3 hours including a question and answer period.
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