Building client satisfaction and retention
Defining Quality Customer Service provides instruction and practice in how to provide excellent service interactions with your clients to improve customer loyalty and satisfaction. This workshop will teach your employees to pay attention to all aspects of the service interaction, both technical and non technical.
This workshop will provide your employees with the skills to:
Identify standards of “quality” for service interactions from the customers’ point of view.
Effectively focus on each client’s needs
Employ verbal and non-verbal communication (body language) to avoid misunderstanding and encourage collaboration.
Implement a step-by-step method for providing customers with an excellent service experience with your company.