How to say what you mean and get what you want through e-mail
This workshop is designed to provide participants with new information and insight into the effective use of e-mail in their day-to-day work.
Participants review the dos and don’ts of e-mail ethics and etiquette. We then use examples of improper or ineffective e-mail communication to illustrate the issues. Participants apply their new skills to the examples and review their corrections with the instructor.
This workshop will provide your employees with skills to:
Write effective e-mails to convey your message and make effective requests
Discern when it is appropriate to use email and when verbal or face – to – face communication is more appropriate
Use proper ethics and etiquette when using e-mail to communicate
Build consensus and rapport online