Encouraging and measuring service skills in your employees
Managing Quality Service provides instruction and practice in how to define, encourage and measure excellent service skills in your employees The focus of this workshop is the management aspect of running a service organization with high quality standards.
This workshop will provide your managers with the skills to:
Set standards of “quality” for service interactions
Effectively focus on each client’s needs
Employ verbal and non-verbal communication (body language) to avoid misunderstanding and encourage collaboration.
Implement a step-by-step method for providing customers with an excellent service experience with your company.
Identify metrics for measuring the use of specific skills
Identify and implement incentives for behavioral change in your organization.
Recommended prerequisite – Quality Service