Our mediation services are provided by Keith Campbell.
With 20 plus years of negotiation, conflict resolution, communication skills and multicultural experience he is well qualified to assist in your dispute resolution. Keith is known for his objectivity and skill in this area.
A mediator is a trained third party who works with both sides of the dispute in an informal discussion, to help resolve the conflict.
If you are seeking an impartial third party to help you resolve a disagreement please contact us using the form under “Mediation Request”.
How does mediation work?
Though mediation is informal, there is a well – defined process. A typical mediation session follows the following format:
1. Introductory Remarks
The mediator will wait until all parties are present. He will then provide an opening statement outlining the role of the participants and the ground rules for the session. If information has been provided beforehand he will confirm his receipt and review of the documents.
2. Statement of the Problem
After the opening remarks each side will have an opportunity to tell their story. This will help frame the issues in the minds of the participants and will provide the mediator with more information.
3. Information Gathering
After each side has had a chance to tell their story the mediator will begin to ask questions to identify any underlying issues and ensure that he has all of the facts and allegations of the dispute.
4. Problem Identification and prioritization
Problem identification often happens throughout the mediation. The mediator will identify all of the issues involved in the dispute. He will also look for common goals. During this process he will begin to prioritize the issues and identify which will resolve quickly and which may take more time.
5. Negotiation and options
After the information has been gathered and the issues framed the parties will begin looking for options to resolve the conflict. There are many ways the mediator can facilitate this discussion through group process, brainstorming, sub groups or breakout sessions.
He may confer with each party in private sessions to help move the mediation along. These sessions are confidential and allow the participants to discuss possible solutions without actually presenting them as concessions. They can also surface underlying fears and speak more freely than in the general mediation session.
The mediator may also present a plausible solution as a starting point which the parties can then modify to their mutual satisfaction during the session.
6. Reaching an agreement
The ultimate goal of mediation is to reach a final agreement that resolves the conflict and hopefully provides the groundwork for future relations.