The art of effective resolution
“Negotiation Skills for Nurses and Case Managers” is an interactive class and is designed to teach participants effective methods for achieving their goals.
Customized to the needs of the healthcare environment, negotiation skills is filled with insightful lecture and discussion, reinforced by general and specific exercises and coaching by the facilitator to provide participants with an ethical and practical approach to negotiating behavioral and medical issues.
This workshop will provide you the skills to:
Gather, analyze and apply information effectively.
Craft a strategy to help persuade others to your point of view.
Understand the difference between assertion and aggression.
Turn weaknesses into strengths.
Focus on the interests of the other party to explore creative methods for meeting their needs.
Participants are invited to bring their negotiation challenges to class in order to practice applying material to real-world situations and receive coaching from an expert.