A rational approach to resolving work issues
Problem Solving Tools provides an overview of a logical process for identifying, prioritizing and solving problems. Through the use of the tools presented participants learn to remove the emotion and bias from the process while focusing on facts and options to make effective choices regarding solutions.
The course includes instruction in the use of Ishikawa Diagrams, Brainstorming, Affinity Diagrams, Flow Chart Analysis, Cause and Effect Analysis, Selection Criteria, Measures and Tracking.
This workshop will provide you with the skills to:
Define the problem
Identify the cause of the problem
Describe the problem’s impact
Generate solutions
Choose the correct solution
Implement the solution and monitor the results