Building client satisfaction and retention
Quality Customer Service provides instruction and practice in how to provide excellent service interactions with your clients to improve customer loyalty and satisfaction. Quality Customer Service has been implemented in a number of different environments including call centers, field service technicians, help desks and sales forces in North America, Asia and Europe.
This workshop will provide your employees with the skills to:
Set standards of “quality” for service interactions
Effectively focus on each client’s needs
Employ verbal and non-verbal communication (body language) to avoid misunderstanding and encourage collaboration.
Implement a step-by-step method for providing customers with an excellent service experience with your company.