Taking Responsibility for your Health and Job Satisfaction
There are stress and power issues inherent in any working environment. This workshop focuses on some of the issues facing the intense and demanding environment of the call center.
This fun and intriguing program will provide participants with an awareness of their response to stress and to perceived inequality, as well as tools for dealing effectively with their own perception and response. The program also contains an explanation regarding brain chemistry and the physiological side of the “fight or flight” response.
This workshop will provide your employees with skills to:
Overcome the effects of emotion on communication.
Understand and correct the effects your perceptions have on your actions and reactions.
Identify and establish your sense of authority.
Recognize passive and overt forms of disrespect.
Identify their desired career path and take steps to achieving their goals.
Implement methods to overcome their barriers to success.