Workshops
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Learn to effectively advocate your position and invite others to share their opinions in order to focus on problem-solving rather than conflict.
- Critical Thinking Skills
This workshop will provide you with the skills to effectively analyze and evaluate documents, proposals and presentations through following the steps and method of critical thinking
- Culture in the Workplace
Explore different cultural perspectives and their influence on communication, working styles and values.
- Dealing with Challenging People
Discover tools and techniques for dealing with difficult personal interactions.
Practice setting expectations, follow-up and effective methods of providing feedback.
Learn skills to use e-mail more effectively as a communication tool, including e-mail etiquette, effective structure, use of subject lines to elicit a response and do’s and don’ts. (This workshop is not about software, punctuation or grammar)
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Negotiation Skills
Negotiation Skills is filled with insightful lecture and discussion reinforced by general and specific exercises and coaching by the facilitator to provide participants with a practical and ethical approach to negotiation.
Level I: Learn a practical and ethical approach to planning and implementing effective negotiation strategies.
Level II:Enhance your ability to negotiate with subtle skills and strategies.
Level III: Study the nuance and subtlety that can make or break an agreement: Culture, body language, tone of voice, word choices and more.
Level IV: While we customize all our courses to the needs of the client in Level IV we create lessons on negotiation skill sets specific to your business and spend time refining skills while applying the material learned in levels I to III to actual situations and real examples from the participants daily work.
Problem Solving Tools provides an objective and logical process for identifying, prioritizing and solving problems through the use of the tools presented.
This course focuses on the practical application of the project management process and tools. Participants are asked to bring an actual project to class so they can apply the skills learned directly to a real experience.
Quality Customer Service provides instruction and practice in how to effectively and consistently provide excellent service interactions to your clients to improve customer loyalty and satisfaction.
This fun and intriguing program will provide you with an awareness of your response to stress and to perceived inequality, and tools for taking action to improve almost any situation.
Beginning with an overview, definition and reasons for strategic planning this course then offers practical methods and advice for creating a strategic plan
Learn a practical approach to assessing and improving your time management skills.
