Business Workshops
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A leader led workshop customized to the needs of the client Communication Skills provides instruction and practice in how to effectively advocate your position and invite others to share their opinions in order to focus on problem solving rather than conflict.
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Through discussion and exercises the participants explore their own and other cultural perspectives and how those perspectives influence communication, working styles and values. This workshop can be customized to address specific cultures relevant to your company.
- Dealing with Challenging Customers
This workshop is designed to help you and your employees learn how to effectively deal with even your most challenging customers, so that a negative situation becomes positive as the customer feels acknowledged, stops complaining, and becomes a part of the solution.
Effective coaching is a practical workshop that addresses setting expectations, follow-up and effective methods for providing feedback to improve employee productivity and satisfaction.
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Negotiation Skills is filled with insightful lecture and discussion reinforced by general and specific exercises and coaching by the facilitator to provide participants with a practical and ethical approach to negotiation.
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Negotiation Skills for Case Managers
This workshop is designed specifically for case managers who need to negotiate treatment plans on a day-to-day basis. The workshop addresses issues of power, creating a collaborative environment and how to say "No" constructively.
- Professional Presentation Skills
Professional Presentation Skills provides a hands-on approach to presenting information effectively, from marketing new clients to presenting new information or policies to employees or organization members. Whether you’re a beginner or a seasoned presenter this course is designed to help you learn new skills or polish your existing skills.
A leader-led workshop customized to the needs of the client, Quality Customer Service provides instruction and practice in how to effectively and consistently provide excellent service interactions to your clients to improve customer loyalty and satisfaction. Quality Customer Service has been implemented in a number of different environments including call centers, field service and sales in North America, Asia and Europe.
This fun and intriguing program will provide participants with an awareness of their response to stress and to perceived inequality, and tools for dealing effectively with their own perception and response. The program also contains an explanation regarding brain chemistry and the physiological side of "fight or flight" responses
An in-person “hands-on” approach to improving your time management skills. Participants begin by completing a self-appraisal of their time management then enhance their strengths and learn skills to overcome weaknesses.
